Connect Fitness Classes Ltd (“Connect Fitness”) is committed to protecting and respecting your privacy. This policy (includes the Terms and Conditions of Use, and any other documents we refer to in this policy or the Terms and Conditions of Use, and the Cookie Policy) (together “the Policy”) applies when you use our website, booking system and our services. This Policy sets out how we will use your personal information or ‘Personally Identifiable Information’ (PII), who it will be shared with and your choices. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. This includes information provided online or through the completion of Health Waiver forms. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PII in accordance with our website and booking system.
- What personal information do we collect?
When you register to use our services, we may require you to provide us with your name, postal address, telephone number, email address, date of birth, gender, emergency contact name and contact information, how you heard about us and pre-existing health conditions in our health commitment and waiver release form. We may require you to provide us with additional information as you use our services, to the extent that it is necessary for the provision of those services. Where we believe that we need more data we will set out the reasons why we need that information, and describe how we intend to use it.
- When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.
- How do we use your information?
We may use the information we collect from you on the basis of “legitimate interest” under the European General Data Protection Act (GDPR). When you register, make a purchase, sign up for our emails, respond to a survey or marketing communication, surf the website, or use certain other site features we use the information in the following ways:
- To quickly process your transactions.
- To send periodic emails regarding your membership or other products and services. This might include emails to tell you about timetable changes, membership changes and our occasional newsletters.
- To follow up with correspondence (email or phone inquiries).
We share parts of the personal data that we collect and maintain for the following purposes and with the organisations whose services we use to run our business:
- Facilitating transactions and communications between you and us regarding your usage of the services we offer. (GoTeamup for membership account management and booking classes, Stripe and GoCardless for financial transaction processing).
- Enabling you to use our computerised booking system to create an account, make class bookings, make a class cancellation and make a waitlist booking (GoTeamup)
- Communicating with you periodically on what’s happening at Connect Fitness, including occasional marketing of new classes, memberships or events – this is typically done using the Mailchimp service.
Connect Fitness maintains contracts with each of the vendors which provide for the implementation by each of these of appropriate technical and organisational measures in such a manner that processing will meet the requirements of GDPR.
We collect your email address in order to:
- Send information, respond to enquiries, and/or other requests or questions.
- Process memberships and bookings and to send information and updates pertaining to memberships and class bookings.
- Send you additional information related to your product and/or service.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred. Note that any general mailing to our client base will always contain an “opt out” option for those not longer wishing to be contacted in this way.
- Where is your information stored?
To the extent that your data is stored by one of our service providers such storage is on servers located in the United States of America. To the extent that your data is stored by Connect Fitness outside of any system provided by one of the above-mentioned service providers your data is stored in the United Kingdom.
- How do we protect your information?
We use Secure Socket Layer (SSL) technology to encrypt any personal information sent to our website, such as your email address.
To book our Live Online Classes you will need to create an account with TeamUp. You can find their Privacy Policy here to find out more about how they protect your information: https://goteamup.com/company/privacy/.
Our mailing list is stored by Mailchimp. You can find out about how they handle Privacy for Contacts here: https://mailchimp.com/legal/privacy/
All transactions are processed through a gateway provider and are not stored or processed on our servers.
You are responsible for securing and maintaining the privacy of your password(s) and Account/profile registration information and verifying that the Personal Data we maintain about you is accurate and current.
- Do we use ‘cookies’?
Yes. You can review our Cookie Policy and edit your preferences here: [link to be confirmed]
- Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
- Third-party products
We do not include or offer third-party products or services on our website.
- What Are Your Rights?
Subject to limitations set out in the European General Data Protection Act (GDPR), you have certain rights in respect of your personal information that you provide us. In particular, you have a right of access, rectification, restriction, opposition, erasure and data portability. Please contact hello@connect-fitness.co.uk if you wish to exercise these rights. If you wish to complete an access request to all personal information that we hold on you, we would ask that you provide two points of data verification to prove your identity, for example, your Date of Birth and Postcode.
If at any time you would like to unsubscribe from receiving future emails, or it is your wish to have your information deleted from our system you can email us at hello@connect-fitness.co.uk and we will promptly remove you from ALL correspondence and delete the data we have collected from you.
- Contacting Us
If there you have any questions regarding this Privacy Policy, you may contact us using the information by email: hello@connect-fitness.co.uk
- Website Conditions of Use
Visitors to our website are required to accept the following terms and conditions in return for the information given about us, our business and the services we provide through our website.
- We use reasonable efforts to include accurate and up to date information on our web pages. The information on these web pages has been prepared with reasonable care and is believed by us to be legal, honest and truthful as of the date of its preparation. Information is for guidance only and is not intended to form any part of a contract and can be subject to change without notice. We shall not be liable for any losses or damages arising out of the use or inability to use these pages or any errors, misrepresentations or omissions on the material contained on them.
- You agree that the material downloaded or otherwise accessed through the use of our web pages is obtained entirely at your own risk.
- Except where expressly stated to the contrary the text and graphics in the information contained in this website is the copyright of Connect Fitness. You may download or print out individual selections of these web pages only if explicitly used for your own personal information and not to be publicly reproduced.
- The entire contents of these web pages remain our property and is copyright with all rights reserved.
- In relation to a dispute arising out of this website you, the user, and we, Connect Fitness agree to submit exclusively to the jurisdiction of the courts of England and Wales.